If you are experiencing difficulty making your loan repayments because of hardship circumstances we are here to help you.

Hardship

If you are experiencing difficulty making your loan repayments because your circumstances have changed please contact us immediately to discuss how we may be able to assist you. Our promise to you is to treat you with respect and to use our best endeavours to help you. There are a number of ways you can contact us:

In writing to:

Voula Kouroulis

Gem Home Loans P/L t/as My Choice Finance

16/15 Castlereagh Street

Sydney 2000

or

By Phone on: 02 92999139

or

By Fax to: 02 92991887

We will respond to your hardship request as quickly as possible and advise you of any additional supporting information we may need. This will include a Statement of your Current Financial Position. There are avenues we can consider to help you through difficult circumstances. If you consider your hardship application has not been satisfactorily handled, you can contact Credit Ombudsman Services Ltd (COSL) an independent ASIC-approved External Dispute Resolution process, free to our customers. You can contact COSL as follows:

in writing
COSL
Case Management
PO BOX A252
SYDNEY SOUTH
NSW 1235

Or telephone 1800 138 422

Or online at www.cosl.com.au

Click here for Hardship Form