At My Choice Finance, we have an established Internal Dispute Resolution process and aim to resolve any customer complaint as quickly and courteously as possible. In the event that we are unable to meet a resolution with you, as a full member of Credit Ombudsman Services Limited you have access to an external ASIC-approved dispute resolution process that is free to our customers>

Should you have a complaint our promise to you is to treat you with respect, be friendly, fair and responsive.

There are a number of ways you can contact us if you wish to make a complaint:

In writing to:
The Complaints Person

Gem Home Loans P/L t/as My Choice Finance

Level 16/15 Castlereagh Street

Sydney NSW 2000

or

By Phone on: 02 92999139

Or

By Fax to: 02 92991887

GEM Home Loans T/as My Choice Finance is a member of the Mortgage Finance Association of Australia (MFAA) and we have adopted its Internal Dispute Resolution Procedures. To view this document and our more detailed IDR Policy click here

We will make every effort to investigate your complaint in a timely manner, and to advise you of the outcome in writing as soon as possible. If you consider your complaint has not been satisfactorily resolved, you can then refer it to the Credit Ombudsman Services Ltd, who can be contacted at:

COSL
Case Management
PO BOX A252
SYDNEY SOUTH
NSW 1235

Or telephone 1800 138 422

Or online at www.cosl.com.au

Click here for Complaint Form